Signallabs Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the Signallabs platform, including our web application, dashboards, connected integrations, AI-assisted workflows, and related services operated by us (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. For how we handle personal data, see our Privacy Policy.

2. The Service

Signallabs helps teams plan, publish, and manage social and messaging-channel activity through a unified workflow. Features may include account registration, email verification, authentication (including optional third-party sign-in such as Google), brand and workspace management, content calendars and campaigns, connection of channels such as Slack, WhatsApp Business, Meta (Facebook and Instagram), LinkedIn, or TikTok (and other integrations offered from time to time), dashboards, and AI-assisted strategy, content, and publishing workflows. We may add, change, or discontinue features with reasonable notice where appropriate.

3. Eligibility and accounts

You must provide accurate registration information and maintain the security of your credentials. You are responsible for activity under your account. Where we require email verification, you must complete that step before certain actions (such as password sign-in) are permitted. You must be authorized to bind your organization if you register on behalf of a company.

4. Acceptable use

You agree not to misuse the Service. Without limitation, you must not:

• Violate applicable laws or third-party rights
• Attempt to gain unauthorized access to systems, accounts, or data
• Upload malware, overload infrastructure, or interfere with other users
• Use the Service to send spam, deceptive content, or harass others
• Reverse engineer or bypass security except where law permits

5. Third-party services and integrations

The Service may connect to third-party platforms (for example Slack, WhatsApp Business, Meta, LinkedIn, TikTok, or other OAuth- or API-based tools). Your use of those services is also governed by their respective terms and privacy policies. We do not control third parties and are not responsible for their availability, actions, or content. You are responsible for ensuring you have the rights and permissions needed to connect accounts and publish content through those channels.

6. Billing, credits, and payments

Certain features of the Service require purchased credits or a paid subscription. By completing a purchase, you authorize us to charge the payment method you provide through our payment processor, Stripe. All amounts are in US dollars unless stated otherwise.

Credits

Credits are consumed when you use AI-generation features (for example image generation, video generation, or AI content analysis). Credits have no cash value and may not be transferred, sold, or exchanged. Unused credits from a subscription period roll over for one additional billing cycle and then expire. Pay-as-you-go credit packs do not expire while your account remains active.

Subscriptions

Subscription plans (Starter, Growth, Pro) are billed monthly and renew automatically on the same day each period unless you cancel before the renewal date. Upon each successful billing cycle, the plan's credit allowance is added to your account. You may cancel at any time through your account settings or by contacting us; cancellation takes effect at the end of the current paid period and no partial refunds are issued for the remaining days.

Pay-as-you-go credit packs

Credit packs are one-time purchases. Credits are added to your account upon confirmed payment. All credit pack purchases are final and non-refundable except where required by applicable law.

Done-For-You services

Done-For-You ("DFY") services are professional services carried out by our team or contractors. Payment is collected at the time of order via Stripe Checkout. Monthly DFY plans (e.g. Managed Service, Full Marketing Service) renew automatically each billing cycle; one-time services (e.g. Content Production, Website packages) are charged at the time of purchase. Orders enter "Pending" status upon payment confirmation and we will contact you within one business day to begin fulfillment. DFY service fees are non-refundable once active work has commenced; if no work has started you may request a cancellation within 48 hours of purchase by contacting us.

Payment processing

Payments are processed by Stripe, Inc. We do not store your full card number, CVV, or other sensitive payment instrument data on our servers. Your use of the payment flow is also subject to Stripe's terms. We may update our payment processor or pricing at any time with reasonable notice.

Taxes

Prices shown exclude any applicable taxes unless stated. You are responsible for any taxes, duties, or similar charges imposed on your purchases by your jurisdiction.

Failed payments

If a subscription payment fails, we may retry the charge and may restrict access to paid features until the outstanding balance is resolved. We will attempt to notify you of payment failures by email.

7. AI-assisted features and your content

Parts of the Service use automated and AI-assisted tools to help generate strategy, copy, calendars, creative assets, and publishing recommendations. AI outputs may be incomplete or inaccurate. You are responsible for reviewing content before you approve, schedule, or publish it through connected channels. The Service does not provide legal, regulatory, or professional advice.

8. Intellectual property

The Service, branding, and our content are owned by us or our licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. You retain rights to content you submit; you grant us the rights reasonably needed to operate and improve the Service.

9. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation or specific business outcomes from use of the Service.

10. Limitation of liability

To the maximum extent permitted by law, neither we nor our suppliers will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our aggregate liability for all claims relating to the Service shall not exceed the greater of one hundred dollars (USD) or the fees you paid us for the Service in the twelve (12) months before the claim (if any), except where liability cannot be limited by law.

11. Suspension and termination

We may suspend or terminate access for breach of these Terms, risk to the Service, or legal requirements. You may stop using the Service at any time. Provisions that by their nature should survive will survive termination.

12. Changes

We may update these Terms. We will post the revised version and update the “Last updated” date. Material changes may be communicated through the Service or by email where appropriate. Continued use after changes constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Contact us through the support channel or through our website at socials@thesignallabs.com. For registration-related flows, you may also return to Create account.